To process a return please contact our Customer Care Department via email at customercare@sidelinesoul.com and have your invoice number readily available.

Only new/unused goods returned to us within 30 days of invoice date by customer will be accepted. Only goods that are in original packaging and new original condition will be accepted for credit. The buyer is responsible for all return freight costs. Shipping charges are non-refundable. Shipping will only be refunded in instances where the return is a result of our error.

We cannot accept returns or exchanges on custom embroidered or logo product returns unless the product or the embroidery is defective. Depending on the method you used to send the item(s) to us, it can take up to 7-10 business days to receive your return.

Please send your return package to:

Sideline Soul

4320 Deerwood Lake Parkway

Suite 101 - 512

Jacksonville, FL 32216

Note: Shipping charges are non-refundable. Customers are responsible for their return label charges unless we sent an incorrect item.