Refund policy

Returns & Reordering

What is your return policy?
We want you to be completely satisfied with your school uniform purchase. We will accept unworn and unused uniform polos and ¼-zips within 30 days of the order ship date for a refund of the original purchase price (minus shipping/handling). Where applicable, the tag must still be attached to the garment. Returns are subject to a return shipping fee of $8.95.

We cannot accept returns of the on-demand custom decorated products unless the product or the decoration is defective.

What is a custom decorated product?
Decoration is the term we use to refer to school logo embroidery or heat transfer design that is applied to your uniform items such as polos, shirts, sweaters, sweatshirts, jackets, etc. Each item is custom made for you. After you place your order, it typically takes 7-10 business days to create.

How do I exchange items from my order?
Our straightforward return & reordering process takes the place of an exchange policy. Visit our return center to get started. You can reorder directly on our website.

What if my items are damaged, defective or I received an incorrect item or size?
You have 14 days from receipt to qualify for a free return label if you've received a defective or damaged product or decoration, or an incorrect item due to a fulfillment error. In this case, you must contact us directly for assistance. Please have your order number and billing address ready.

Can I return multiple orders in the same package?
Unfortunately, we can’t accept returns from multiple orders in the same package. To properly process your refunds, each returned order needs to have an individual return label and be sent in separate packages.

How do I get a return label?
You can easily start your return and print a prepaid UPS return label, affix to your return package, and drop your return package off at any UPS location. Click here to get started.

When will I receive my refund?
Please allow 7-10 business days after your return package is received for your refund. We will send you an email once the return has been processed. You can click here to track the status of your return.